A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Competitive Intelligence
January 02, 2024A look at how Cognizant performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Capgemini performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how ITC Infotech performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Hitachi Digital Services performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how HGS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Aspire Systems performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how WNS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Accenture performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Zensar performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Virtusa performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Sonata Software performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Data Viewpoint
December 18, 2023Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.
Point of View
December 14, 2023Our cohort of experts suggests that GenAI may finally fix a productivity paradox.
Point of View
December 14, 2023We explore which skills organizations will demand more as they strive to capture value from GenAI.
Point of View
December 14, 2023Early innovators predict which functions will be impacted most by GenAI.
Point of View
December 11, 2023In a roundtable co-hosted by RRD, HFS brought together legal, business, and technology leaders to understand how these firms are embracing GenAI.
Horizons Report
December 07, 2023This Horizons report analyzes the leading service providers in enterprise retail and CPG innovation.
Point of View
December 05, 2023Mphasis' CEO addresses GenAI's transformational promise amidst challenges in data privacy, talent, tech, and ethics.
Highlight Report
December 01, 2023Genpact’s first AI innovation center opened in London, reinforcing the firm’s efforts to rethink workflows and unlock personalization.
Highlight Report
December 01, 2023HFS explores GenAI progress at a UK bank supported by IBM and an existing AI baseline.
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