A collection of the latest views from the HFS analyst team on artificial intelligence.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Highlight Report
December 14, 2021Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?
Highlight Report
December 09, 2021PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.
Highlight Report
December 07, 2021It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.
Point of View
December 07, 2021HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
Highlight Report
December 06, 2021Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
Highlight Report
November 30, 2021The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
Point of View
November 22, 2021GBS is still relevant, but its role is changing to meet the demands of enterprises.
Point of View
November 18, 2021HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.
Highlight Report
November 18, 2021HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
Point of View
November 12, 2021Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.
Highlight Report
November 11, 2021The highlight describes the rationale for Cognizant's acquisition of TQS
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Top 10 Report
November 08, 2021New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.
Point of View
November 04, 2021Digital-first and human-centered design is the foundation of differentiated CX
Point of View
November 03, 2021Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
Highlight Report
November 02, 2021Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
Point of View
October 29, 2021As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.
Highlight Report
October 20, 2021Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.
Point of View
October 12, 2021Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
Market Analysis
October 08, 2021This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
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