Google and Wikipedia might not know exactly what Global Business Services (GBS) is, but we do! HfS Research hosted an information-packed Webinar in October 2013 entitled "GBS Revealed and De-Hyped." Phil Fersht, Founder and CEO of HfS Research, likened GBS to "dessert." That clears everything up, doesn't it? In case you need more 411 about this emerging business strategy, you are in luck. Here are the Cliff (Justice) notes.
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