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Innovating the Delivery Floor Model to Help “Cross the BPO Chasm”

Home » Research & Insights » Innovating the Delivery Floor Model to Help “Cross the BPO Chasm”

The design of the delivery center floor is being re-thought by leading service providers because of the positive impacts that new thinking can bring for clients and for service provider teams as they jointly journey towards the model of “progressive outsourcing”‘.  Our recent introduction to Accenture’s “Floor of the Future” highlights where this re-thinking is leading and the impacts on client contract delivery.

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