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February 20, 2014IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into
February 19, 2014Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives.
February 14, 2014This Blueprint is the first in a series where HfS redefines multi-process human resources outsourcing (HRO) from the consumer’s point of view. Innovation and
February 14, 2014HfS comments on the recently published Federal Reserve Board and OCC guidance on the use of outsourcing providers, and specifically on the implications for all
February 13, 2014This document examines CSC's Q4 2013 (Q3 FY 2014) quarterly results.
February 07, 2014Slides from our February 6, 2014 webinar.
February 07, 2014This document examines Fujitsu's Q4 2013 (Q3 FY 2013) results for its Technology Solutions Services business.
February 05, 2014Process service delivery (PSD) methodologies play a crucial role in ensuring the successful outcome of BPO engagements.
February 05, 2014This document examines Unisys Q4 2013 results.
February 04, 2014In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
February 03, 2014Workday says its new UI and single code line offer streamlined usability and updates for workers and application owners, but questions exist if companies on can
February 02, 2014This document examines Xerox's Q4 2013 results
February 02, 2014This document looks at the market potential for BPO and IT Outsourcing services in Europe for 2014.
January 28, 2014This document examines IBM's Q3 2013 (calendar) results.
January 27, 2014HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise
January 25, 2014IBM sells its low end server business. This document examines the implications.
January 22, 2014This report examines a recent partnership in the space between HCL and CSC.
January 21, 2014This document examines Wipro's Q4 2013 calendar results (Q3 2014 fiscal).
January 19, 2014Convergys's recent acquisition of Stream is a significant move that addresses several of the challenges identified for each service provider in our 2013 on the
January 19, 2014For years, I’ve heard the expression “Buyer Beware,” but what about the seller? When should sellers, or service providers, beware?
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