HFS RESEARCH

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Our Latest Insights

May 21, 2025May 22, 2025

New study highlights how 2025 will be a turning point as technology redefines experience, operations, and value across the mortgage lifecycle. Key Findings: 74% of non-bank lenders are betting on innovation to.

May 12, 2025May 23, 2025

Tech debt isn’t just a weight — it’s a ticking time bomb that’s threatening the future of global enterprises,” HFS Research Chief Analyst and CEO Phil Fersht said. A computer.

May 8, 2025May 9, 2025

Insights from more than 600 global IT and business leaders highlight demand for AI-led service models and a shift to Services-as-Software to address tech debt and drive digital business transformation..

May 8, 2025May 9, 2025

As CIOs know, tech debt will keep piling on until it’s taken care of. Estimates from HFS Research indicate Forbes Global 2000 companies are carrying $1.5 trillion to $2 trillion worth.

May 8, 2025May 23, 2025

Insights from more than 600 Global IT and Business Leaders Highlight Demand for AI-led Service Models and a Shift to Services-as-Software to Address Tech Debt and Drive Digital Business Transformation.

April 30, 2025May 1, 2025

Could ongoing economic turbulence – or a recession – result in even more widespread adoption of AI and AI agents as a cost-saving move? There’s a risk to business leaders.

April 8, 2025April 9, 2025

BENGALURU: Doing more for less is regaining traction in the IT sector. Indian IT firms are grappling with volatility and bearish sentiment amidst a widespread stock market rout. Infosys and.

April 4, 2025April 4, 2025

The US President Donald Trump administration's reciprocal tariffs will further delay the Indian IT services and software exporters’ expectations for demand recovery and growth revival in FY26, after over two.

March 25, 2025March 28, 2025

Since the first iterations of regulation around artificial intelligence (AI) emerged, the regulatory landscape has been a moving target. Yet it continues to lag significantly behind the rapid pace at.

What Our Clients Say

HFS has been a leader in research and analysis since its inception, and I have benefited greatly from participating and collaborating in their events and studies. Phil and the team deliver informed, topical, and fresh perspectives to the industry.

The team at HFS has provided thought leadership for years, challenging the status quo and seeking out innovation that can win. They effectively decipher these real trends and movements from the noise.

I have been reading HFS research since 2009, with great interest and attention, and always have been fascinated by HFS's bold thinking.

I recall meeting Phil many years ago in the early days of BPO while at Accenture. Over the years, his insights and those from the HFS team have been unbiased, accurate, and helpful.

I have been following HFS, Phil, & Saurabh for a while now. HFS always seemed & felt "different" (in a good way) from the rest of the pack.

View event highlights!

HFS Spring Summit 2025

The Rise of Services-as-Software: The Agentification of Everything

New York, NY | May 7-8, 2025

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HFS Fall Summit 2025

The Services-as-Software Economy:
Disrupt or be Disrupted

New York, NY | October 8-9, 2025

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From the Horse's Mouth: Intrepid Conversations with Phil Fersht

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Highlight Reports

Sustainability

Digital Transformation