Phil Fersht, CEO of HfS Research, says the rapid increase in new business is driving IT service providers to look outside of their companies for specific skills. “They do not have the time to train up freshers in areas like hybrid cloud and cybersecurity. In addition, there is unprecedented attrition, making it harder to rely on their more experienced staff, most of whom are under intense pressure to deliver. This is a long-term issue that is only going to get more expensive, and more challenging to IT service providers as they continue to fight the surge in client demand and the impact of staff turnover,” he says.
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