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Belgium: Sustainability vs. Inflation: 4 Game-Changing Trends

November 25, 2022

According to HFS Research’s SaaS XXV 2022 Report, the top four emerging tech investments among 2,000 global enterprises include:

  • Process mining and discovery
  • Artificial intelligence
  • Cybersecurity
  • Process automation

The report also highlights the following trends:

  • SaaS and cloud computing automation tools have replaced outsourced tasks like workflow management, project monitoring, and call center consulting in the past five years.
  • The adoption of SaaS-driven tools is rising while the virtual workforce takes center stage with workflow automation, analytics, and artificial intelligence.
  • Long-term SaaS customer satisfaction relies on business value creation.
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