In Q4 2022, HFS conducted the first-ever employee study focusing on the IT and business services industry. The study involved 1,800 full-time employees across 16 leading IT and business service providers worldwide, across all age groups and educational backgrounds.
We ranked the Super Seven Services Employers based on their employee perceptions across four dimensions:
1. Employee net promoter score (NPS)
2. Dream service employer
3. Intention to stay with the employer
4. Loyalty with the employer
Overall ranking of most-preferred IT and business services providers based on employee perceptions
Sample: 1,800 employees across leading IT and business services providers
Source: HFS Research, 2023
Key research findings
The talent situation in the IT and business services industry is dire!
- Seven out of 10 employees will leave their current IT or business services employer if the right opportunity presents itself. Nearly 50% are actively looking for new positions.
- The employee NPS (NPS = promoters – detractors) score for the IT and business services industry is negative!
- Only 22% are “very loyal” to their employers. The youngest employees are the least loyal.
The 3Cs behind the talent crunch: career, culture, and company values
- Lack of career growth opportunities, bureaucratic company cultures, difficulties in finding the right work-life balance, and disillusionment with company purpose and vision are the attributes employees do not like about their current employers.
- Employees are relatively more satisfied with their colleagues, senior leadership, and training and skills development programs.
- The pandemic exacerbated these challenges; employees report a greater inclination to change jobs post-pandemic. More than 70% of employees want a hybrid work environment, and a majority will leave if employers mandate in-office work hours.
- Nearly 50% of employees are adopting a “wait-and-watch” approach, given the looming threat of recession.
It’s time to make IT and business services sexy again
- The good news is that nearly 90% of employees are still passionate about the IT and business services industry. However, a majority feel that the industry needs a facelift.
- Only 11% consider their current employer as the “dream employer.” Start-ups, starting up, and SaaS are hot.
- Nearly 90% of employees want to feel more challenged in their current roles.
- Services providers need to remember that EX (employee experience) = CX (customer experience) to make this industry “sexy” again for attracting top talent.
To read the rest of the research, click the download button below.
