Capgemini’s Connected Enterprise: Delivering continuous digital and sustainable business value

This paper explores the principle of Capgemini’s Connected Enterprise and the obstacles organizations face on the road to it. Stumbling blocks include complex legacy processes, insular thinking, siloed functions, disjointed supply chains, manual routines, insufficient investment in people and skills, and inadequate assessment of what constitutes value in the business and how it might be achieved.

Experienced and knowledgeable service providers such as Capgemini can help organizations overcome these challenges, combining process excellence, data intelligence, technology, people, and governance to create an intelligent ecosystem that works seamlessly and in sync and delivers enhanced business outcomes.

These benefits are not just for the top and bottom lines. They also affect sustainability, agility, workforce engagement, and, perhaps most importantly, customer experience. These real benefits extend beyond customers to Capgemini’s ecosystem of employees and partners. This paper includes mini case studies of some of the world’s biggest enterprises and quantifies the results they achieved by connecting and digitally transforming their business operations.

Capgemini’s capabilities of connecting and digitally transforming business operations demonstrate HFS’ OneEcosystem™ approach in action—showing what the enterprise can achieve for itself, its employees, partners, and customers, and the world of which it is part.

To learn about Capgemini’s approach, we sat down with Oliver Pfeil, who took on the CEO role for Capgemini’s Business Services global business line in February 2022. Having previously served as the CFO and co-founder of the practice for more than a decade, Oliver has charted a new path for the company. Under his leadership, Capgemini accelerated growth quarter to quarter and delivered notable business outcomes on client accounts. From a talent perspective, Capgemini’s Business Services has set ambitious top-down goals to progress its diversity and inclusion agenda. The results surpass gender parity; under his leadership, Capgemini has already achieved a 53% female workforce.

As a global leader, Capgemini partners with companies to transform and manage their businesses by harnessing the power of technology. With its 55-year heritage, Capgemini draws on deep industry expertise in the fast-evolving fields of cloud, data, artificial intelligence, connectivity, software, digital engineering, and platforms. Capgemini’s Business Services global business line helps transform business operations through seamlessly connecting processes and people, digitalizing processes, and leveraging operational data to intelligently deliver specific, value-focused business outcomes.

In the current rather challenging macroeconomic environment, Capgemini is well positioned to partner with clients to progress their transformation towards a more digital and sustainable enterprise. This is achieved by focusing on fast value realization and committed tangible business outcomes enabled via the efficient run of operations on the process and applications side.

– Oliver Pfeil, CEO, Capgemini’s Business Services