After a tumultuous few years, the supply chain paradigm has reached a critical juncture. It was disrupted in 2020 due to the pandemic, saw recovery in 2021, and then experienced consolidation in 2022 and 2023. The year 2024 is characterized by an increase in enterprise investments and an increasing dependence on service providers to reimagine enterprises’ supply chains, primarily driven by two key factors:
Service providers are becoming direct beneficiaries of these investments, helping their clients simplify, digitize, and reimagine their supply chain processes. The role of service providers has evolved from simply helping the client carry out processes or adopt new technologies to fundamentally rethinking supply chain structures, partner interactions, and value creation across the connected ecosystem. To thrive in the future of business operations, building an integrated network that leverages collective strengths to drive innovation, efficiency, and resilience is essential.
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