From “Routine” to “Revolutionary” – How can AI transform GBS Operations Strategy?

Enterprise leaders face a new reality: the focus of chasing efficiency has shifted from merely how quickly or cost-effectively you can operate to how strategically you can leverage technology to generate substantial business value. AI is at the forefront of this evolution, forcing a fundamental rethink of how work gets done, who does it, and how outcomes are measured. As our research outlined in Q2 2024, GBS organizations are at the center of how these changes will manifest, as they morph their own value proposition from traditional service delivery into becoming innovation powerhouses through technologies like AI.

Forward-thinking organizations are starting to embed AI not just to keep up, but to leap ahead in business operations. For ambitious GBS leaders, AI is not positioned as a productivity and efficiency lever but to access entirely new levels of business outcomes and experiences.

This HFS roundtable produced in association with IBM will explore the advantages of how GBS and AI together can:

• Reimagine workflows and roles to effectively implement and integrate AI at work, improving efficiency, productivity, and decision-making.
• Create an environment that encourages innovation and skill development, enabling adoption of AI into various business processes.
  
  

It will also address some of the challenges, including:

• Governance, risk management, bias and unintended consequences.
• Change management and the over fixation of technology.
• Integration with Legacy Systems as well as the quality and reliability of data.
• The Talent Shortage, cultural and skill gaps.