HFS Horizons: Healthcare Payer Service Providers, 2024

The HFS Horizons: Healthcare Payer Service Providers, 2024 report reflects on the key demand trends in the underwriting of consumer health by health plans (payers), the government globally, and employers. In addition, it dives deep into how different types of suppliers (IT service providers, consulting houses, BPO shops, and domain experts) are addressing the demand. This study evaluated 45 suppliers at the intersection of four Horizon dimensions—their value proposition (why), capabilities (what), go-to-market (how), and outcomes delivered (so what). The evaluation included inputs from over 350 health plans and 50 technology and services partner enterprises. It also assesses their ability to address the quadruple aim of care (cost of care, experience of care, health outcomes, and health equity).

The report focuses on industry-specific capabilities for service providers as defined by the HFS value chain. It does not focus on horizontal IT or business process services (BPS) such as application management or finance and accounting outsourcing, which may be delivered to healthcare enterprises.

HFS Horizons: Healthcare Payer Service Providers, 2024

Note: All service providers within a Horizon are listed alphabetically.
Source: HFS Research, 2024

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