Will business leaders go beyond the big names to maximize their sustainable impact and business value? Or will they choose the path of least resistance: leveraging the increasingly incorporated ESG and sustainability solutions of their enterprise technology platforms for reporting, data, analytics, and positive outcomes across sustainability goals? Businesses—especially their sustainability and technology sourcing teams—must filter a crowded ESG tech market to determine the value of specialist sustainability technologies versus big tech.
Microsoft recently announced additions and resummarized a large portion of its sustainability suite. Microsoft Cloud for Sustainability is its bouquet of ESG and sustainability for reporting and other enterprise sustainability initiatives. Its latest announcements make preexisting solutions more generally available, layer in AI, including LLMs, and build more custom modules dedicated to specific environmental (such as waste and water, beyond emissions), social, and governance metrics. Analyzing these metrics against regulations and standards and creating text, charts, and graphics were also announced.
Differentiation is important, but it will become increasingly difficult in a crowded market where all large players, from hyperscalers (Microsoft, Google, and AWS) to traditional enterprise platforms (such as SAP and Salesforce), incorporate sustainability solutions.
Sustainability requires systems change. A critical mass must show that sustainability works in all environmental, social, and economic factors, creating positive tipping points that pull policy, consumers, and businesses toward the 17 UN Sustainable Development Goals (SDG). We outline a template here. However, most businesses will choose to meet minimum legal and industry standards while targeting any straightforward business value they find in sustainability.
Almost 80% of sustainability services firms cite Microsoft as a partner (see Exhibit 1; we will publish a more detailed analysis soon).
As part of Microsoft’s announcement, automated report generation into templates and the reporting itself remains a premium feature in the “coming soon” bucket—too late for most enterprises facing the CSRD in 2025, as a separate call-to-action will soon highlight—but it lays a path forward. Once most businesses experience a few cycles of the EU’s new sustainability disclosure requirement (and other global regulation and voluntary disclosures), automation and AI will increasingly play a role as technologies improve, become standardized, absorb into enterprise platforms, and sustainability teams (plus CFOs) trust and work more seamlessly with tools at their disposal. Finally, “sustainability agents” will form an extension of the LLMs and broader AI coming to Microsoft’s sustainability suite.
Source: HFS Research, 2025; 25 leading sustainability services firms in our market analysis
Microsoft presents a series of examples of enterprise outcomes in its announcements.
Eckes-Granini Group is improving the traceability of juice ingredients—70% now comes from sustainable sources as it moves toward its 100% target by 2030. Radish, a food-delivery startup, shares analysis with restaurant partners to “offset supply challenges, reduce food waste, and access government assistance grants.” Gruppo Bimbo, a bakery, has centralized emissions data across operations to advance toward 2025, 2030, and 2050 sustainability targets. Albert Hejin, a supermarket, developed an AI solution to reduce food waste by adjusting prices on near-expiration items. Kotsovolos, an electronics retailer, created digital twins of stores to reduce waste and improve operational efficiency by 50%.
Tech firms of all sizes must clarify and prove their value proposition. Enterprises must focus on outcomes from compliance to positive impact across the environment, people, and business while ensuring their sustainability tech tooling is easy and good—for want of a better phrase.
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