Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on practical applications. With IBM’s early investments in Watson and the opening up of its API economy, we’ve seen interest in Watson service provision from an array of multinational technology services firms. We undertook research to explore the early progress of services buyers and providers leveraging Watson to develop cognitive-based solutions to impact business outcomes such as improving operational efficiencies and reducing customer effort. In this webinar, we share themes from our newly released HfS Emerging Market Guide: IBM Watson Services.
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