Today, a significant portion of buyers, mature and not so mature, seeks to optimize the results delivered through their outsourcing relationships. The renewals, renegotiations, and new deals that HfS sees from the most experienced buyers include some or all of the following characteristics, each of which is discussed in this RapidInsight™: outcome-based pricing, data privacy protection, continuous improvement and best practice implementation, improved termination rights and reduced switching costs, and alternative delivery locations.
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