Rohit Kapoor: Success Through Focused Leadership

EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has proven that success is measured in more ways than revenue. Through thought leadership and the ability to drive value for their clients, EXL has taken a seat as an industry BPO leader and done so without having crossed $500M in annual revenues. For a relatively young company, EXL has a long list of accomplishments.

Rohit and Vikram Talwar founded EXL in 1999, bringing their shared experiences and vision to the world of BPO. Since inception, EXL never acted like a company their size. They pursued Tier 1 clients from the beginning and won many large deals in the financial services, healthcare, and insurance industries. Over the years, they have made targeted acquisitions of businesses that continue to improve EXL’s BPO market offerings. These include Outsource Partners International (OPI), a leading provider of F&A services; Trumbull Services, a subrogation service provider for property and casualty insurers; and Inductis, a leading analytics provider. Each move positioned EXL for the next round of industry changes.

At EXL’s inception, Vikram was the CEO, and Rohit was president of the company. In 2008, Vikram handed the reins to Rohit as CEO and remains active today as the chairman of the board. Under Rohit’s leadership, EXL has grown, despite a period of tough market conditions in industries such as financial services, healthcare and insurance. Buyers often consider EXL among such BPO stalwarts as IBM, Accenture and TCS.