Over the last two decades, organizations have incorporated automation and outsourcing of labor as a means of achieving their cost-reduction objectives. Delivered as point solutions, these investments have provided the desired targeted but often temporary relief. However, they have not provided the panacea to solve the business challenges that organizations face.
To achieve substantially better results, the sourcing focus has shifted to areas where outsourcers can manage more complex processes, adopt technology changes, and provide domain experts to radically alter the business process outsourcing (BPO) value proposition. Leading sales operations professionals are looking to new Business Platform offerings from highly competent BPO services providers that bundle best-inclass technologies, people, and processes to improve business outcomes. One such set of outsourced services, Sales Performance Management (SPM), not only reduces operating costs but can positively impact revenues and streamline sales operations.
Companies that want to cut out the inadequacies and costs associated with labor-intensive, error-prone processes; get better visibility into sales force performance; and gain efficiencies in their sales operations should take a serious look at outsourcing SPM. Specifically, organizations with more than 100 salespeople may find a sales compensation management (SCM) BPO solution of particular value.
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