Ron Walker, a principal in KPMG’s Shared Services and Outsourcing Advisory practice, and Phil Fersht, CEO of HfS Research and author of the popular services industry blog Horses for Sources, discuss the key findings of that study.
Listeners will gain an understanding of:
The major types of FAO activities and their respective growth rates
Outsourcing contract characteristics and trends
FAO industry and regional growth hot spots
How a global business services strategy impacts FAO
How improved service provider capabilities and emerging technologies influence FAO
What the more sophisticated clients are asking in their FAO solutions
The critical areas in which service providers need to improve their performance
