Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives. B2C businesses were the first to embrace the change but B2B business soon followed suit and today as customers we all expect to interact this way.
Enterprises are increasingly looking to mobile as a means to generate additional gains in productivity and, for some, higher levels of employee satisfaction. Yet to date nearly all of the activity has been carried out as discrete projects with little thought as to how it ties across and even outside the enterprise.
As 2014 begins to take shape, we expect it to be the year Digital Disruption takes hold as a unifying theme for IT services providers. As it does, we anticipate Enterprise Mobility Services will be one of the major battlegrounds. This report details our assessment of that marketplace as we begin the year.
