WHAT YOU’LL KNOW AFTER READING
This is a comprehensive buyer-focused analysis of EXL. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.
WHAT THIS BUYERS’ GUIDE COVERS
The HfS Buyers’ Guide offers a view of the services capabilities of EXL. It includes:
- Strategy, strengths, and weaknesses
- Industry and horizontal offerings
- Financials
- Blueprint performance:
- Blueprints covered from 2014 to 2017
- Location Capabilities
- Tools and Methodologies Used
KEY SERVICE PROVIDER DYNAMICS
- EXL specializes in back-office operations management and analytics with an industry-specific delivery model in Healthcare, Retail, BFS, Travel & Leisure, Pharmaceuticals, and Insurance.
- The industry-specific work in Insurance and Healthcare, and from a horizontal perspective, F&A are key strengths of this service provider.
- In order to prepare for the future of business process outsourcing EXL is working towards improving its C-suite interactions and Digital capabilities. A new Digital Experience Center (DEC) in New Jersey, USA, that came to existence in May 2017, is one such move towards the digital future.
- Consulting remains a very small portion of revenues, but is becoming more applicable to the aim to take more end-to-end process ownership and move from FTE/transaction-based to more outcome-driven work.
WHO SHOULD READ THIS REPORT
- Sourcing Managers
- Procurement Professionals
- Buyer Department Heads
- Outsourcing Advisors
- Knowledge Analysts
