A Buyers’ Guide to WNS

WHAT YOU’LL KNOW AFTER READING
 

This is a comprehensive buyer-focused analysis of WNS. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

WHAT THIS BUYERS’ GUIDE COVERS

The HfS Buyers’ Guide offers a view of the services capabilities of WNS. It includes:

• Strategy, strengths, and weaknesses

• Industry and horizontal offerings

• Financials

• Blueprint performance:

• Blueprints covered from 2014 to 2018

• Location Capabilities

• Tools and Methodologies Used

KEY SERVICE PROVIDER DYNAMICS

• WNS, a spin-off global in-house center (GIC) for its parent, British Airways, in 1996 and over the years, WNS has come a long way in expanding its services through acquisitions focused on healthcare, analytics, and procurement.

• WNS has a high success rate of integrated acquisitions such as Aviva, Fusion Outsourcing Trinity Partners, Marketics, and recently, Value Edge, HealthHelp, and Denali.

• Clients are very complimentary of WNS’ ability to continuously improve processes.

• To grow a stronger presence in the United States vertical market, WNS will need to solidify its presence in onshore and nearshore centers like LATAM.

WHO SHOULD READ THIS REPORT

• Sourcing Managers

• Procurement Professionals

• Buyer Department Heads

• Outsourcing Advisors

• Knowledge Analysts