OneOffice Vendor Assessment – Genpact

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive, enterprise-focused analysis of Genpact that provides information on its key financials, contract analysis, representative customer base, and geographic scope along with strengths, weaknesses, and key strategic directions. The content of this report is drawn from previously published HFS reports featuring Genpact and considers all IT and business process-focused services that support the HFS OneOffice framework.

WHAT THIS BUYERS’ GUIDE COVERS

The following topics are covered in detail: Strategy Strengths and weaknesses Industry and horizontal offerings HFS TOP10 / Blueprint performance covered from 2014 to 2018 Financials Location capabilities Contract analysis

KEY SERVICE PROVIDER DYNAMICS

Genpact has a rich history and culture of introducing Lean and Six Sigma into the back-office services realm. Now it is reimagining itself by moving forward with integrating Design Thinking into its Lean Digital way of working, and it is orienting itself 100% to a “customer first” rather than “process first” mindset.

Genpact’s primary strength remains in finance and accounting (F&A) and insurance services. It is also developing its customer experience and design expertise, particularly through the TandemSeven acquisition.

Genpact has strong salesforce capabilities that help to create a healthy pipeline of sole-sourced deals. Transformation-focused IT services business (approximately 18%), although smaller, has the potential to grow in the near future.

Genpact is converging digitally embedded intelligent operations with digitally led transformation services. The additional capability in digital, analytics, and consulting is growing at nearly 25% per annum and contributes 20% to the whole business.

Genpact has shifted its focus on upskilling and reskilling its workforce. The CEO, Tiger Tyagarajan advocates that Genpact is a university that believes in providing continuous learning, in-house curriculum development, and partnerships with external universities to provide competency-based training programs along with its “Education at Work” program.

WHO SHOULD READ THIS REPORT

• Sourcing Managers
• Procurement Professionals
• Buyer Department Heads
• Outsourcing Advisors
• Knowledge Analysts