A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
November 29, 2024Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the
Data Viewpoint
November 26, 2024Top priorities for THL firms include new business models, ESP and data.
Point of View
November 26, 2024From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.
Highlight Report
November 25, 2024LLMs that learn and adapt could evolve dynamically alongside the businesses they support.
Point of View
November 25, 2024CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.
Highlight Report
November 22, 2024GenAI has hit escape velocity, with its influence cutting across industries.
Point of View
November 22, 2024The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
Highlight Report
November 22, 2024TCS wants you to embrace change—balanced with the need for enterprise resilience.
Market Vision Paper
November 21, 2024Firstsource is helping clients embrace the agentic AI opportunity.
Highlight Report
November 20, 2024Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.
Data Viewpoint
November 18, 2024Agentic AI is transforming enterprises, with investment rising from 19-31%, redefining operations and enabling bold innovations.
Point of View
November 13, 2024A roundtable discussion of Retail and CPG enterprise executives.
Market Impact Report
November 12, 2024HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
Point of View
November 11, 2024GenAI transformation isn’t only enhancing marketing—it’s redefining it.
Highlight Report
November 07, 2024IBM envisions a future where AI agents play a significant role in its consulting services as it moves toward AI-led consulting services.
Highlight Report
November 05, 2024Akkodis drives transformation with its Octofecta strategy, integrating 8 technologies to accelerate global business innovation.
Point of View
November 05, 2024Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.
Point of View
November 04, 2024CIOs can use AI to overcome complex SDLC efforts, BrillioOne.ai is an example of a services as a software solution.
Point of View
November 04, 2024GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.
Data Viewpoint
October 30, 2024We see fierce competition in the LLM space, with some dominant players leading the charge and others pursuing specialized niches.
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