A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Data Viewpoint
October 11, 2024Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!
Point of View
October 10, 2024The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.
Horizons Report
October 09, 2024The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive
Highlight Report
October 08, 2024Saurabh Gupta connected with Jason Kelley, Stacy Short, and Christine Rhoads to discuss the latest IBM and SAP partnership.
Highlight Report
October 04, 2024TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
Highlight Report
October 04, 2024Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.
Point of View
October 03, 2024HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.
Highlight Report
September 27, 2024At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
Highlight Report
September 25, 2024Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
Highlight Report
September 20, 2024Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
Highlight Report
September 20, 2024HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
Highlight Report
September 16, 2024AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
Point of View
September 12, 2024GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
Point of View
September 12, 2024Learn from the automation journey of C TWO client BNP Paribas.
Market Impact Report
September 11, 2024Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
Hot Tech
September 11, 2024Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
Point of View
September 02, 2024Discover the enterprise benefits of focused and specialized AI that gets things done - small action models.
Market Impact Report
August 28, 2024Quality assurance is at a crossroads as it must support the new complexities of cloud-native transformation and AI.
Point of View
August 26, 2024The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
Point of View
August 22, 2024Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.
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