A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Data Viewpoint
August 21, 2024Attrition rates in global IT and business services declining, prompting firms to focus on upskilling, engagement, and retention.
Data Viewpoint
August 21, 2024Banks must select their approach carefully to ensure continuously evolving systems.
Data Viewpoint
August 21, 2024Until now you had to build a presence where AI talent gathers or offer remote options. GCCs provide a third option.
Market Impact Report
August 20, 2024Hard-earned insights from GenAI trailblazers reveal the real-world challenges, triumphs, and strategies to guide successful AI adoption.
Highlight Report
August 19, 2024The finance AI ecosystem features startups along the entire F&A value chain and aim to transform key processes.
Point of View
August 19, 2024A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.
Point of View
August 19, 2024Helio stands out for its structured approach, workforce upskilling initiatives, and strategic cloud partnerships.
Highlight Report
August 09, 2024HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.
Point of View
August 08, 2024E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
Point of View
August 08, 2024Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.
Challenger Series
August 05, 2024Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.
Data Viewpoint
August 02, 2024AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.
Highlight Report
August 01, 2024a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.
Highlight Report
July 30, 2024Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.
Highlight Report
July 26, 2024Infosys is progressing from internal trend scouting to externalizing innovation.
Highlight Report
July 26, 2024UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
Point of View
July 22, 2024Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.
Highlight Report
July 22, 2024Enterprises looking to scale GenAI need to address their debts, utilise COEs and address sustainability and liability.
Highlight Report
July 19, 2024HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.
Market Impact Report
July 18, 2024If data is so precious, why are we failing to make meaningful progress?
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