A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
June 30, 2021A digital health framework that helps organize our thinking about this vast market segment.
Data Viewpoint
June 24, 2021Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.
Data Viewpoint
June 23, 2021Master your data, plan your route to decarbonization, and improve your CSR on all fronts.
Point of View
June 18, 2021This point of view explores the impact of 5G on the industrial sector along with leading use cases.
Point of View
June 17, 2021Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are
Point of View
June 01, 2021Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem
Point of View
May 26, 2021Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination
Point of View
May 26, 2021HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
Market Analysis
May 21, 2021A monthly rollup of merger and acquisition activity
Highlight Report
May 21, 2021In March 2021, Cognizant agreed to acquire ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. This in
Highlight Report
May 14, 2021This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to
Point of View
April 29, 2021Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
Highlight Report
April 23, 2021Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential
Data Viewpoint
April 23, 2021Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
Point of View
April 23, 2021Genpact UK chosen as the partner to supply the AI for the crucial role of rapidly evaluating all adverse drug reactions.
Highlight Report
April 14, 2021Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its and
Point of View
April 14, 2021Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in
Point of View
March 26, 2021As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
Point of View
March 26, 2021Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
Market Analysis
March 23, 2021This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.
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