A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Highlight Report
October 23, 2020Focus on the power of AND for Triple-A success, whatever the business setting
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Highlight Report
September 25, 2020In Another Monday, Hyland has found the opportunity to break out from the content management mold.
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Market Analysis
August 20, 2020KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 30, 2020To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
Point of View
July 09, 2020Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
Point of View
June 26, 2020This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management
Highlight Report
June 25, 2020In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and
Highlight Report
June 15, 2020In this report we cover procure-to-pay process collaboration between DXC and Tradeshift
Highlight Report
June 08, 2020"Digital Brain" SCM solution helps retail and CPG companies become more intelligent and dynamic
Point of View
May 21, 2020In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.
Point of View
May 13, 2020In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this
Point of View
May 13, 2020In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.
Highlight Report
May 11, 2020If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp
Point of View
May 08, 2020Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).
Point of View
May 07, 2020The IBM GBS story to scale WFH post Covid-19
Point of View
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
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