A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
April 16, 2020Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
Point of View
April 01, 2020AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19
Point of View
March 27, 2020Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve
Point of View
March 26, 2020Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.
Point of View
March 25, 2020This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success
Point of View
March 19, 2020We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape
Point of View
March 18, 2020This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall
Point of View
March 16, 2020HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
Point of View
March 11, 2020When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this
Point of View
March 05, 2020As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
Point of View
February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
Point of View
February 19, 2020Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale
Point of View
February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
Point of View
February 14, 2020Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
Point of View
February 11, 2020ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the
Point of View
February 07, 2020How to strike a balance between people, process and digital technologies to create an augmented workforce at scale
Point of View
February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
January 21, 2020Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
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