A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Top 10 Report
January 21, 2019This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.
Top 10 Report
December 21, 2018HFS Top 10 Assessment of leading telecom engineering service providers
Point of View
December 10, 2018Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
Point of View
October 11, 2018The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
Point of View
September 27, 2018Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
Point of View
September 11, 2018AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
Top 10 Report
August 16, 2018This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Top 10 Report
August 01, 2018The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
Point of View
July 27, 2018This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.
Top 10 Report
June 28, 2018The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
Point of View
June 27, 2018This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
Point of View
June 25, 2018Industry 4.0: The shift from mass production to mass customization
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
May 31, 2018Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
Point of View
May 28, 2018Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success
Point of View
May 21, 2018This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.
Point of View
May 11, 2018Our research allowed us the opportunity to learn about the RPA initiatives coming together at an organization where the automation leaders are doing exactly and
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