A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
December 12, 2017A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
Point of View
December 08, 2017An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
Point of View
November 30, 2017How sustainable are the high valuations now being attached to RPA providers?
Point of View
November 30, 2017Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
Point of View
November 28, 2017As buyers remain confused about AI, narratives need to leverage clearer segmentations
Point of View
November 21, 2017How enterprises can align with a shared vision of creating a better customer experience
Point of View
November 20, 2017RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
Point of View
November 15, 2017The top strategies adopted by the Industry 4.0 service providers to expand their businesses.
Point of View
November 09, 2017HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
Point of View
November 03, 2017Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
Point of View
October 27, 2017Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Top 10 Report
October 23, 2017This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.
Point of View
October 20, 2017Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
Point of View
October 18, 2017This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
Point of View
October 12, 2017This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
Point of View
October 06, 2017The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
Point of View
October 03, 2017Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears
Point of View
September 29, 2017This report depicts the journey toward data-centric models with a view to drive business outcomes
Point of View
September 29, 2017This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.
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