A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
September 29, 2017Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.
Point of View
September 28, 2017Examining the key market trends in the Salesforce Services market.
Point of View
September 26, 2017This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.
Top 10 Report
September 14, 2017Each of our Blueprints covers trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and for
Point of View
September 07, 2017Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool
Point of View
August 31, 2017The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.
Point of View
August 28, 2017This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.
Point of View
August 03, 2017This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance
Point of View
June 01, 2017At Confluence, Infosys and clients shared how they are bringing AI into business.
Point of View
May 31, 2017HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources
Point of View
December 13, 2016This RPA Premier League Table captures the shift toward transformational projects.
Point of View
July 05, 2016New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
Point of View
June 03, 2016While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
Point of View
May 16, 2016The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
Point of View
May 10, 2016ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
Point of View
May 09, 2016The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
Point of View
February 25, 2016Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.
Point of View
February 09, 2016UK-based Undo Software is advancing the immediacy of testing services, supporting organizations in the shift toward the As-a-Service Economy.
Point of View
February 02, 2016A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.
Point of View
January 21, 2016Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
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