A collection of the latest views from the HFS analyst team on artificial intelligence.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
December 04, 2015How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine
Point of View
December 03, 2015HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
Point of View
November 11, 2015The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
Point of View
October 16, 2015While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its
Point of View
September 24, 2015At a recent analyst briefing IBM explained how dynamic automation would be leveraged in delivering services to clients. The narrative of dynamic automation is
Point of View
August 21, 2015By focusing on design thinking, knowledge based IT and automation around platforms under the Aikido umbrella brand, Infosys is strongly aligning itself with the
Point of View
July 29, 2015In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.
Point of View
June 29, 2015In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the
Point of View
June 12, 2015The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
Point of View
May 27, 2015The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
Point of View
May 05, 2015At its recent analyst event in Frankfurt Wipro’s CEO TK Kurien unveiled Wipro’s Holmes artificial intelligence platform.
Point of View
September 30, 2014IPsoft's release of Amelia, an artificial intelligence platform for business processes brings a new dynamic and capability to the BPO marketplace.
Point of View
April 30, 2013Next-Generation Software Automation Continues to Makes Waves in Global Business Services.
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