A collection of the latest views from the HFS analyst team on artificial intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
June 16, 2025AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.
June 13, 2025Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.
June 12, 2025AI’s generative capabilities are making static software obsolete - opening a new path to true enterprise differentiation.
Point of View
April 28, 2025AI and cybersecurity are no longer separate — their convergence defines the future of enterprise risk and resilience.
Point of View
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
Point of View
April 28, 2025There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.
Horizons Report
April 23, 2025An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.
Highlight Report
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
Point of View
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Point of View
April 21, 2025Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.
Highlight Report
April 21, 2025Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.
Highlight Report
April 17, 2025As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.
Point of View
April 16, 2025Real procurement leaders are ditching ESG box-ticking and using AI to predict risk, verify suppliers, and cut costs.
Highlight Report
April 16, 2025Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
Point of View
April 14, 2025AI and protectionism are rewriting tech delivery—enterprises must rewire IT models for speed, resilience, and real outcomes.
Point of View
April 10, 2025Use our frameworks to decide on suitable use cases for agentic AI, and to map your route to widespread adoption.
Highlight Report
April 09, 2025Appian tackles process debt with a unified platform for scalable, governed automation and AI readiness.
Highlight Report
April 08, 2025Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
Point of View
April 08, 2025BFS firms are stuck in AI productivity. Our roundtable, in collaboration with Infosys, reveals how to unlock AI-first growth.
Data Viewpoint
April 07, 2025Technology has become a strategic enabler for growth, resilience, and competitive advantage across ER&D services.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Highlight Report
April 03, 2025Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
Point of View
April 02, 2025Pilots aren’t enough. At a Coforge-HFS roundtable, execs called for real structural change to scale GenAI and agentic AI.
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