A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Competitive Intelligence
January 12, 2023A look at how KPMG performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Infosys performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Genpact performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how EY performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Bain & Company performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Wipro performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how IBM performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Cognizant performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 12, 2023A look at how Capgemini performed in the HFS Horizons: Automation Service Providers, 2022.
Competitive Intelligence
January 11, 2023A look at how Accenture performed in the HFS Horizons: Automation Service Providers, 2022.
Point of View
January 04, 2023We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.
Horizons Report
December 15, 2022This Horizons report examines the Automation capabilities of the 18 leading service providers.
Highlight Report
December 08, 2022A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.
Point of View
December 01, 2022Focusing its automation on AI and unstructured data differentiates Automation Hero from RPA.
Highlight Report
November 01, 2022Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?
Point of View
October 13, 2022Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.
Highlight Report
October 13, 2022Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
Point of View
October 11, 2022How we got in such a process mess that we no longer know how work gets done in our organizations.
Highlight Report
September 14, 2022BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.
Highlight Report
September 12, 2022Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.
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