A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Market Impact Report
September 06, 2022HFS Research, in partnership with Infosys, surveyed 511 Global 2000 enterprises to understand the current state of automation.
Highlight Report
September 02, 2022UiPath enterprise users can expect a proliferation in custom and industry-specific solutions with changes to its “Marketplace”.
Highlight Report
September 02, 2022MuleSoft RPA is now integrated and available as part of the wider Salesforce platform.
Highlight Report
August 31, 2022UiPath’s acquisition of Re:infer broadens immediate access to communications mining and automation for customer teams.
Point of View
August 23, 2022RPA’s success and longevity over the next decade will hinge on it becoming part of the enterprise digital transformation agenda.
Highlight Report
August 12, 2022No code software test automation platform Leapwork doubled its headcount and customer count in the last year.
Highlight Report
July 28, 2022Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.
Highlight Report
July 25, 2022Mindzie adds training platform to its low-code process mining platform and color-coded process maps.
Highlight Report
June 07, 2022FPT Software's akaBot RPA is offered as a SaaS-first solution which handles process-specific updates so customers’ don't have to.
Highlight Report
May 25, 2022SS&C has acquired Blue Prism. The newco brings Blue Prism tech to SS&C clients hungry for optimized operations.
Point of View
May 10, 2022What SaaS do OneOffice leaders use? Part 5: Artificial intelligence (AI) or automation tools.
Point of View
April 29, 2022How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.
Highlight Report
April 29, 2022Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.
Highlight Report
April 25, 2022UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.
Point of View
March 24, 2022Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
Highlight Report
March 01, 2022Soroco contextualizes data usage to drive change programs for how work gets done through its Scout platform.
Highlight Report
February 24, 2022Automation Anywhere (AAI) intends to support more automation in the enterprise with process discovery embedded in its platform.
Data Viewpoint
February 17, 2022Investment in outsourcing is focused on preparing the way for more work to be automated in processes running in the cloud.
Highlight Report
February 16, 2022PagerDuty aims to evolve from a category leader in incident management toward a holistic operations platform
Highlight Report
February 14, 2022The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
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