A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Highlight Report
February 11, 2022ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
Data Viewpoint
January 31, 2022Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Data Viewpoint
January 10, 2022Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.
Data Viewpoint
December 20, 2021Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.
Highlight Report
December 17, 2021One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
Highlight Report
December 17, 2021The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
Point of View
December 17, 2021Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
Market Vision Paper
December 13, 2021HFS partnered with Blue Prism to discover the seven lessons that shape today's automation leaders.
Highlight Report
December 10, 2021Recognizing and responding to the need to connect existing tech estates makes for a tempting proposition.
Highlight Report
December 09, 2021PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.
Point of View
December 08, 2021HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
Highlight Report
December 06, 2021Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
Point of View
November 22, 2021GBS is still relevant, but its role is changing to meet the demands of enterprises.
Top 10 Report
November 15, 2021Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.
Point of View
November 12, 2021Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.
Highlight Report
November 11, 2021The highlight describes the rationale for Cognizant's acquisition of TQS
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Top 10 Report
November 08, 2021New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.
Data Viewpoint
November 05, 2021We asked 13 leading service providers which automation vendors had the greatest customer impact
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