A collection of the latest views of the HFS analyst team on automation and process intelligence.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Point of View
November 04, 2021Digital-first and human-centered design is the foundation of differentiated CX
Point of View
November 03, 2021Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
Highlight Report
November 02, 2021Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
Point of View
November 01, 2021We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
Top 10 Report
October 20, 2021New analysis and ranking of the native automation services capabilities of 12 leading providers.
Highlight Report
October 20, 2021Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.
Highlight Report
October 20, 2021Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?
Data Viewpoint
October 18, 2021Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.
Point of View
October 12, 2021Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
Point of View
October 08, 2021Enterprise leaders need to keep their automation providers focused on what they do best.
Market Analysis
October 08, 2021This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
Market Analysis
September 28, 2021A monthly rollup of merger and acquisition activity.
Point of View
September 16, 2021How XpertRule's clients are improving CX and EX in tandem.
Point of View
September 15, 2021We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
Highlight Report
September 08, 2021AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
Highlight Report
September 03, 2021AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too
Highlight Report
September 02, 2021Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina
Point of View
August 30, 2021This POV provide an overview of key security considerations when deploying a Robotic Process Automation environment.
Highlight Report
August 30, 2021BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
Point of View
August 27, 2021Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
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