A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Point of View
August 25, 2021Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.
Point of View
August 24, 2021The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.
Point of View
August 24, 2021The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.
Point of View
August 24, 2021How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
Point of View
August 24, 2021How Bayer and Deutsche Post are aligning people, process, and change to make automation native.
Point of View
August 19, 2021How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
Point of View
August 13, 2021An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
Point of View
August 13, 2021The value of emerging tech is how we apply it to solve real-world problems.
Point of View
August 12, 2021Read the key findings of the Native Automation panel at HFS Symposium 2021.
Point of View
August 11, 2021Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
Highlight Report
August 05, 2021Salesforce adds to its enterprise portfolio with an RPA provider of its own.
Highlight Report
July 30, 2021TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
Point of View
July 29, 2021The time is now to replace analog work methods with the OneOffice mindset & work culture.
Data Viewpoint
July 28, 2021Cybersecurity, IoT, and Smart Analytics have seen the highest adoption.
Data Viewpoint
July 28, 2021Majority of the industrial manufacturers are still focusing on operational efficiency.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 22, 2021Applications are dead, data is your North Star in the journey to Cloud Native.
Highlight Report
July 21, 2021Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.
Highlight Report
July 19, 2021Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.
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