A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
Point of View
July 12, 2021Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.
Point of View
July 09, 2021Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
Highlight Report
July 08, 2021Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.
Highlight Report
July 06, 2021Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Highlight Report
June 28, 2021One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.
Highlight Report
June 28, 2021Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.
Highlight Report
June 25, 2021Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.
Highlight Report
June 24, 2021Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.
Highlight Report
June 23, 2021RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
Highlight Report
June 23, 2021When everyone is playing the same song, go deep on happy customers.
Highlight Report
June 22, 2021HGS is doubling up on "win-win" with its cognitive cloud contact center.
Highlight Report
June 22, 2021Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.
Point of View
June 18, 2021This point of view explores the impact of 5G on the industrial sector along with leading use cases.
Highlight Report
June 18, 2021Discusses future roadmap of Laiye post its recent $50M Series C+ funding and appointment of International CEO.
Highlight Report
June 18, 2021Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.
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