A collection of the latest views of the HFS analyst team on automation and process intelligence.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Highlight Report
May 11, 2021IBM accelerates building out its AIOps capabilities with Turbonomic acquistion focused on application performance management
Highlight Report
May 05, 2021Low-code and open-source workflow automation vendor ProcessMaker has taken its first outside investment since its launch in 2008 - raising $45m in Series A
Highlight Report
May 05, 2021Boomi – the leading integration Platform-as-a-Service (IPaaS) provider is setting new customer records amid rumors the business may be sold off by owner Dell.
Point of View
April 29, 2021Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
Highlight Report
April 29, 2021Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave
Data Viewpoint
April 28, 2021Leaders must adopt the NATIVE automation mindset to take the fullest advantage of the cloud-native organizations they are building.
Point of View
April 27, 2021Digital fluency is required to reap the benefits of emerging technology
Highlight Report
April 23, 2021Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential
Data Viewpoint
April 23, 2021Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
Top 10 Report
April 19, 2021We assess 17 RPA providers on execution, innovation, OneOffice alignment, and voice of the customer—and reveal the top 10.
Highlight Report
April 16, 2021In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.
Market Analysis
April 12, 2021A monthly rollup of merger and acquisition activity
Point of View
April 09, 202170:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services
Highlight Report
April 02, 2021Celonis, IBM, and Red Hat announced a visionary partnership this week that benefits all three companies, but most importantly, enterprise clients that are
Point of View
March 26, 2021The need to automate processes in the cloud to deliver the data clients simply “have-to-have” has never been so nagging as today, could a successful deliver
Point of View
March 26, 2021Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
Highlight Report
March 24, 2021Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare
Market Analysis
March 23, 2021This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.
Highlight Report
March 19, 2021Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
Highlight Report
March 19, 2021WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
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