A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Highlight Report
October 12, 2020The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital
Highlight Report
October 09, 2020KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)
Highlight Report
October 07, 2020HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions
Point of View
October 05, 2020Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Highlight Report
October 02, 2020Creative Drive and N3 are the latest additions to Accenture's CX portfolio
Point of View
September 28, 2020HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
Highlight Report
September 25, 2020In Another Monday, Hyland has found the opportunity to break out from the content management mold.
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Highlight Report
September 15, 2020Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.
Highlight Report
September 14, 2020Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.
Top 10 Report
September 03, 2020Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.
Point of View
August 28, 2020Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
Highlight Report
August 24, 2020Explores Wipro's rationale and the market outlook for the industry in LATAM
Market Analysis
August 20, 2020KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 30, 2020To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
Point of View
July 30, 2020Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
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