A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Highlight Report
March 04, 2024Cigniti is striving to outgrow its image as a quality engineering company to become a digital engineering provider.
Point of View
February 23, 2024KYP.ai’s Productivity 360 tackles core challenges enterprises face regarding process visibility and performance.
Challenger Series
February 06, 2024Delivering Agile with a blend of products and services for midmarket clients.
Market Impact Report
February 06, 2024500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.
Data Viewpoint
February 01, 2024Nearly two-thirds of firms don’t have complete governance frameworks for low-code development, impeding EX and CX improvement!
Highlight Report
February 01, 2024Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.
Data Viewpoint
February 01, 2024Integrating low-code practices requires establishing tailored awareness and training initiatives.
Highlight Report
January 31, 2024IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.
Data Viewpoint
January 17, 2024Businesses embracing low-code development can outperform reluctant counterparts stuck in old development models.
Highlight Report
January 15, 2024HFS CEO Phil Fersht connects with Celonis Co-CEO Alex Rinke to explore the link between GenAI and process intelligence.
Highlight Report
January 08, 2024ServiceNow’s UltimateSuite acquisition offers a new level of insight. Enterprises, beware of integration-related teething issues.
Point of View
December 14, 2023Our cohort of experts suggests that GenAI may finally fix a productivity paradox.
Highlight Report
December 13, 2023Picking the right partner is as important as picking the right battles if you want to win with transformation.
Market Vision Paper
December 12, 2023The HFS take on how Soroco’s flagship product Scout uses AI to find and fix hidden pains impacting how enterprises get work done.
Highlight Report
December 04, 2023Virtusa’s WisMO 2.0 promises to be a comprehensive command center solution to help enterprises combat supply chain challenges.
Highlight Report
November 21, 2023Verizon Business and HCLTech's $2.1B partnership transforms network services globally, emphasizing the value of partnerships in telecom.
Competitive Intelligence
November 21, 2023A look at how qBotica performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
Competitive Intelligence
November 21, 2023A look at how Parascript performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
Competitive Intelligence
November 21, 2023A look at how KnowledgeLake performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
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