A collection of the latest views of the HFS analyst team on automation and process intelligence.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
April 22, 2025Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.
April 21, 2025GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.
Competitive Intelligence
November 21, 2023A look at how Automation Anywhere performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
Competitive Intelligence
November 21, 2023A look at how AntWorks performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
Competitive Intelligence
November 21, 2023A look at how ABBYY performed in the HFS Horizons: Intelligent Document Processing Capabilities, 2023.
Highlight Report
November 09, 2023IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.
Horizons Report
November 07, 2023The report examines how well IDP technology vendors help clients embrace IDP products to drive process transformation, evaluating the capabilities of tech the
Highlight Report
November 02, 2023KPMG is forging ahead with a $2 billion investment in GenAI despite 92% of business leaders expressing concerns about its risks.
Hot Tech
October 26, 2023Snaplogics IPaaS solution delivers intelligent automation and generative integration capabilities.
Highlight Report
October 05, 2023A berry brand recognized it must embrace digital transformation to maintain its top spot in the market.
Market Vision Paper
October 03, 2023Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.
Data Viewpoint
September 27, 2023Skilled talent is important in bridging the enterprise data gap that decelerates the journey to digital command centers.
Highlight Report
September 21, 2023WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.
Data Viewpoint
September 19, 2023Enterprises need to push to move from basic process insights to predictive insights.
Highlight Report
September 14, 2023Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.
Point of View
September 06, 2023HFS connected with Tech Mahindra and its client GEODIS to learn why enterprises should consider it for process intelligence.
Highlight Report
August 14, 2023ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.
Highlight Report
August 10, 2023eva is almost equivalent to a human associate in some dimensions with add-on benefits.
Point of View
August 09, 2023When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.
Market Impact Report
July 25, 2023In challenging times, enterprises seeking greater operations visibility and efficiencies quickly turn to process intelligence.
Point of View
July 18, 2023Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.
Point of View
July 13, 2023In the GenAI frenzy, Krista’s AI iPaaS solution aims to orchestrate enterprise AI with security and governance at the forefront.
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