HFS on Banking and Financial Services

Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.

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More HFS Banking and Financial Services Research

Data Viewpoint

BFS firms are all-in on AI, and it will reshape operations at scale

As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.

Point of View

Half-baked modernization is no longer an option for commercial banks

Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.

Market Analysis

HFS Pulse—The 2025 outlook for banking and financial services

Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.

Data Viewpoint

GCC reality check: BFS firms strive for AI-readiness but face structural blind spots

If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.

Point of View

Revol One Financial® and Genpact prove greenfield is a route to rapid innovation

Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.

Point of View

Sutherland calls on insurers to place AI-driven CX at the core of their transformation

Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.

Competitive Intelligence

EXL: Insurance Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

DXC Technology: Insurance Services Capabilities, 2025

A look at how DXC Technology performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Deloitte: Insurance Services Capabilities, 2025

A look at how Deloitte performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Cognizant: Insurance Services Capabilities, 2025

A look at how Cognizant performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Coforge: Insurance Services Capabilities, 2025

A look at how Coforge performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Capgemini: Insurance Services Capabilities, 2025

A look at how Capgemini performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Accenture: Insurance Services Capabilities, 2025

A look at how Accenture performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

LTIMindtree: Insurance Services Capabilities, 2025

A look at how LTIMindtree performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

KPMG: Insurance Services Capabilities, 2025

A look at how KPMG performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Infosys: Insurance Services Capabilities, 2025

A look at how Infosys performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

IBM: Insurance Services Capabilities, 2025

A look at how IBM performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Hitachi Digital Services: Insurance Services Capabilities, 2025

A look at how Hitachi Digital Services performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

HCLTech: Insurance Services Capabilities, 2025

A look at how HCLTech performed in the HFS Horizons: Insurance Services, 2025

Competitive Intelligence

Genpact: Insurance Services Capabilities, 2025

A look at how Genpact performed in the HFS Horizons: Insurance Services, 2025

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