Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Top 10 Report
July 25, 2022This report ranks the capabilities of the largest service providers and how they are supporting capital markets clients.
Point of View
July 11, 2022Regulations and legacy weigh heavily on innovation at big banks. Here's how to level the innovation playing field.
Competitive Intelligence
July 06, 2022A look at how Mphasis performed in the HFS Top 10 for Insurance Services in 2022.
Competitive Intelligence
July 06, 2022A look at how Sitel Group® performed in the HFS Top 10 for Insurance Services in 2022.
Competitive Intelligence
July 01, 2022A look at how EY performed in the HFS Top 10 for Insurance Services in 2022.
Point of View
July 01, 2022Health plans are rushing to incorporate social determinants of health (SDoH) and spend material amounts to augment care management.
Highlight Report
June 22, 2022HCL goes deep on Avaloq - first an enhanced partnership and now its acquisition of Confinale.
Highlight Report
June 14, 2022Capgemini acquires Chappuis Halder, a consulting player in financial service with depth in investment banking/wealth management.
Point of View
June 09, 2022LTI's initial hostile takeover of Mindtree happened in 2019, but both entities were deliberately kept separate. Where do things stand now?
Point of View
May 19, 2022HFS interviews the CTO of Recognise Bank, a digital disruptor shaking up traditional SMB lending. It's OneOffice in action!
Highlight Report
May 13, 2022Firstsource’s ARSI acquisition adds a timely and effective arrow to its quiver in the current debt collections market.
Highlight Report
May 11, 2022WorkFusion has simplified its approach and may have the droids we’ve been looking for.
Point of View
May 04, 2022The new digital age has finally dawned on the London Market, and digitalization is moving ahead at pace.
Market Analysis
April 27, 2022BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.
Highlight Report
March 14, 2022EXL developed an end-to-end point-of-sale financing solution in partnership with Skeps to address the latest market demand.
Highlight Report
March 11, 2022Sourcepoint is set to gain more than just a mortgage platform; it’s an opportunity to access mid-market lenders.
Market Analysis
March 11, 2022A monthly rollup of merger and acquisition activity.
Point of View
March 10, 2022SaaS may be the most important investment an insurance firm can make in modernizing systems.
Highlight Report
March 10, 2022EXL acquires Clairvoyant with a view to supplementing the foundational data engineering and cloud capabilities in its portfolio.
Top 10 Report
March 02, 2022A comprehensive assessment of the services providers delivering insurance services.
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