Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Top 10 Report
March 02, 2022A comprehensive assessment of the services providers delivering insurance services.
Data Viewpoint
March 02, 2022It is fair to say that enterprises are still not actively using FAIR to better help quantify and communicate cyber risks.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Point of View
February 25, 2022Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.
Data Viewpoint
February 16, 2022BFS enterprises are prioritizing data, CX, and new offerings. Great. But ignoring digital competitors is perilous!
Highlight Report
February 08, 20222022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.
Data Viewpoint
February 01, 2022Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals
Highlight Report
January 28, 2022Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.
Point of View
January 14, 2022The continued maturation of digital health for primary care will disrupting health insurance in the US
Data Viewpoint
January 10, 2022If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.
Data Viewpoint
December 20, 2021The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.
Point of View
December 16, 2021The rush to implement building blocks of digital transformation is over. Now prioritize people and process change.
Data Viewpoint
December 09, 2021Dispel the notion of healthcare retailization given health consumers behave very different than retail customers.
Point of View
December 09, 2021Is the Great Resignation spurring a BFS insourcing trend? Read on to learn why HFS thinks not.
Highlight Report
November 30, 2021The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Highlight Report
November 03, 2021Atos was staring at the Innovators Dilemma for years—but is it now too late for a makeover?
Point of View
November 01, 2021We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
Point of View
October 29, 2021As BFS firms push more strategic workloads to the public cloud, it's time to navigate your cloud partner by more than brand name.
Market Analysis
October 08, 2021This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
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