Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Data Viewpoint
September 29, 2021BFS enterprises need to add “ecosystem orchestrator” to their shortlist of key capabilities for IT and business services partners.
Point of View
September 15, 2021We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
Point of View
September 10, 2021Nevermind the garden variety disruption, but disruptive innovation is what will take you out if you are not paying attention.
Highlight Report
September 08, 2021AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
Data Viewpoint
September 03, 2021BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.
Highlight Report
September 02, 2021Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
Point of View
August 11, 2021Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
Market Analysis
August 02, 2021A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.
Highlight Report
July 30, 2021TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
Highlight Report
July 27, 2021The rapid rise of low-code, no-code makes it harder than ever for technology leaders to ignore.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
Highlight Report
July 12, 2021Capgemini has released its Financial Services TechnoVision framework externally for the first time.
Point of View
July 09, 2021Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
Top 10 Report
July 02, 2021Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.
Top 10 Report
July 02, 2021Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.
Highlight Report
June 28, 2021Coforge recently reduced their reliance on the transport industry to focus on BFSI, supported by their recent acquisition.
Highlight Report
June 28, 2021One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.
Highlight Report
June 23, 2021RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
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