Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Highlight Report
February 22, 2021It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.
Highlight Report
February 22, 2021We recently connected with management from EXL’s L&A and P&C businesses to understand how they are helping their clients improve their dataflows.
Point of View
February 19, 2021Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation
Point of View
February 12, 2021The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and
Highlight Report
February 10, 2021Ever a core cog in the global core banking and payments ecosystem, IBM announced its acquisition of Expertus Technologies, a Montreal-based fintech and existing
Point of View
February 09, 2021A new dawn for digital insurance: the pandemic is one crisis that is not going to waste. The industry has had a kick up the proverbial and is advancing steadily
Highlight Report
January 29, 2021In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
Highlight Report
January 19, 2021In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements
Highlight Report
January 05, 2021As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
Highlight Report
December 15, 2020EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.
Point of View
December 08, 2020In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
Highlight Report
November 24, 2020We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.
Highlight Report
November 17, 2020Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.
Point of View
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
Point of View
November 02, 2020Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
Highlight Report
October 16, 2020HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Market Analysis
August 25, 2020This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
Highlight Report
August 21, 2020This highlight discusses about Bosch GuardMe, a lone worker protection solution.
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
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