Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
June 13, 2025As large BFS institutions actively embed AI into businesses, new technical and soft skills must be adopted at scale for success.
June 12, 2025Commercial banks risk losing clients, and market relevance without persistent modernization - overhauling CX and operations.
June 10, 2025Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 29, 2020HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
Point of View
July 07, 2020Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
Highlight Report
July 02, 2020This report explores how Capgemini is leveraging emerging technologies for client business transformation
Market Impact Report
June 26, 2020A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents
June 19, 2020HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
Highlight Report
June 17, 2020The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
Market Impact Report
June 12, 2020A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents
Point of View
June 02, 2020How five companies are using digital associates to create better experiences for stakeholders
Highlight Report
May 26, 2020EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
Point of View
April 30, 2020In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
Point of View
April 30, 2020Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
Point of View
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
Point of View
April 22, 2020It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
Point of View
April 08, 2020In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.
Point of View
April 06, 2020Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for
Point of View
March 27, 2020Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve
Point of View
March 26, 2020Providers must ensure their investment in blockchain isn’t cut significantly through this uncertain time or they risk being left playing catch-up
Point of View
March 19, 2020BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.
Point of View
March 17, 2020Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.
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